Bella Nova Gems Return Policy:
I hope you always love your Bella Nova Gems Jewelry, but sometimes we change our minds, or a gift is not appreciated.... It may be the wrong size, color, or (Heaven forbid!) become damaged in shipping, come apart, break, or any other reason you would want to return or exchange your purchase...If you have come to this page for any of these reasons, please accept my apologies in advance for the mishap, and read on....
Web Order Return Policy Is As Follows:
Bella Nova Gems offers a 10 day money back guarantee on all products except custom orders. "One of A kind" custom orders are non-refundable. After 10 days, and up to 30 days you may exchange an item purchased for credit towards another purchase.
Returned item must arrive within 10 days of the purchase for full refund.
Bella Nova will refund the full cost of the item EXCLUDING shipping and insurance charges.
For your protection, items mailed back to Bella Nova must be insured for the purchase price of the item being shipped. Customer is responsible for shipping and insurance cost.
Refunds will be made using the method of payment used in the original purchase. Please note that it may take up to two weeks for a return to be processed to your credit card.
Cash purchases made at a Plan #1 or Plan #2 Bella Nova Gems Jewelry Party will be refunded by check only and sent via USPS. (regular Post Office mail)
see details below...
Items of Jewelry must be returned in the same condition that it was purchased.
Please inspect your piece upon arrival.
PLEASE NOTE: Invoice and/or your receipt and original box must accompany the return. Jewelry must be unworn, and unaltered. Jewelry that has been noticeably worn, (scratched, bent, broken, parts of piece, stones missing or damaged) or resized will not be accepted for return or exchange. Bella Nova reserves the right to determine if an item is defective, or becomes defective under normal wearing conditions within the constrains of the 30-day return policy, after 30 days, Bella Nova is not responsible for the cost to replace or repair the item, should you wish your item replaced or repaired, you as the customer are responsible for shipping and insurance costs to return/exchange the item.
Please understand that Bella Nova Gems and Jewelry is individually handcrafted, therefore slight differences in construction of reproducable pieces may be apparant in some items.
One of a kind, and/or hand-forged pieces have a character of their own, therefore a hammer mark, or nick in the metal used to crate the piece is considered to be part of the overall design, contributes to its unique being, and will not be accepted as a reason for return.
If it is determined within the 30-day period that the item is defective due to a fabrication flaw
Bella Nova Gems will repair or replace the item free of charge.
In the event that the components of the item, or the item itself is no longer available,
Bella Nova Gems will accept an exchange agreement unless your reciept has been marked "FINAL SALE"
If you wish to return an item that was purchased from participating as a guest in a
your return will affect the total amount sent to the Charity your Hoyour return will affect the total amount sent to the Charity your Hostess has chosen and the amount being donated to the to charity will need to be adjusted, so please send notification of your wish to return your item as soon as possible before the 10-day expiration date from the day of the party, otherwise your return will not be accepted. You may exchange the item for another item of equal or greater value. You, as the customer exchanging the item is expected to pay the difference. The difference of which after 10 days cannot be added to the donation total.
For more info on how to host a Bella Nova Gems Party for your charity
Bella Nova will refund the full cost of the item EXCLUDING shipping and insurance charges.
For your protection, items mailed back to Bella Nova must be insured for the purchase price of the item being shipped. Customer is responsible for shipping and insurance cost.
Refunds will be made using the method of payment used in the original purchase. Please note that it may take up to two weeks for a return to be processed to your credit card.
Cash purchases made at a Bella Nova Gems Jewelry Party will be refunded by check only and sent via USPS. (regular Post Office mail)
Items of Jewelry must be returned in the same condition that it was purchased.
PLEASE NOTE: Invoice and/or your receipt and original box must accompany the return. Jewelry must be unworn, and unaltered. Jewelry that has been noticeably worn, (scratched, bent, broken, parts or stones missing or damaged) or resized will not be accepted for return or exchange. Bella Nova reserves the right to determine if an item is defective, or becomes defective under normal wearing conditions within the constrains of the 30-day return policy, after 30 days, Bella Nova is not responsible for the cost to replace or repair the item.
Please understand that Bella Nova Gems and Jewelry is individually handcrafted, therefore slight differences in construction of reproducable pieces may be apparant in some items.
One of a kind, and/or hand-forged pieces have a character of their own, therefore a hammer mark, or nickin the metal used is considered to be part of the overall design of the piece, and contributes to its unique being.
If it is determined within the 30-day period that the item is defective due to a fabrication flaw
Bella Nova Gems will repair or replace the item free of charge.
In the event that the components of the item, or the item itself is no longer available, Bella Nova Gems will accept an exchange agreement.